Terms of Use

By using our site, you agree to the terms of use and agree to follow and be bound by these terms. We do not warrant that the information on our website is accurate, complete or current. This includes pricing and availability information.

Please allow 3-5 business days for order processing and payment verification. Due to the overwhelming support and events in the world, we are experiencing delays in shipping of orders. Please allow 1-4 weeks for us to process, package and send your order out for delivery. Thank you for your patience and support. 

 

COPYRIGHT & TRADEMARKS

Materials, images, illustrations, designs, icons, etc. are all copy written and trademarked under legal authority of “Éló Apparel Ltd.” and business partners.

 

CORRECTION OF ERRORS & INACCURACIES:

Information on this site may contain typographical errors or inaccuracies, some information may not be complete or current. Éló Apparel Ltd. reserves the right to correct errors, inaccuracies, and to change or update information any time with out notice (Including after you’ve submitted your order.)

 

COLORS

Éló Apparel Ltd. puts forth efforts to accurately display the colors on it’s products. Éló Apparel Ltd. does not guarantee that your monitors display of any colors will be accurate.

 

RETURN/EXCHANGE POLICY

Our store accepts 20% refunds only. No exchanges will be granted at this time. Please be advised that we cannot accept items being returned for a refund.

 

SHIPPING AND DELIVERY

All orders are shipped USPS flat rate by size.

  • Small flat rate envelope
  • Medium flat rate box
  • Large flat rate box

California residents incur sales tax provided California state law. International customers are responsible for all fees and shipping cost provided during check out.

**COVID has impacted us on a global level we never imagined or thought we would possibly endure in this lifetime. As nations across the world slowly begin to reopen, major adjustments will be made in our personal lives, for businesses, and our overall economy.


We have been very fortunate to focus our efforts in securing our supply chain for you from materials, health and safety of our teams, and logistics with minimal disruption at this stage. However, we must adapt to global changes to ensure positive outcomes. 

For this reason, effective 7/4/2020, we will no longer offer standard shipping. Due to the increase in COVID cases, standard shipping has not provided a positive experience for you with extreme shipping delays. For us, we can no longer support the overall cost.

Key facts:

As of now, standard shipping will not return. International orders for selective collections must use Premium or Express shipping. US orders will have the option to use UPS Economy for a flat rate of $4.99/product. US orders with UPS Economy is 7-10 business day delivery. Economy shipping will apply to all new orders submitted starting 7/4/2020. US orders with UPS Economy will be shipped from our manufacturing center in China to our distribution center in Ohio. Here it will be undergo reshipment and be shipped to its final destination. *Exceptions may apply due to volume.

 We are grateful for your commitment to us and it's our commitment to you to be the service provider you can rely on during these trying times. Any other questions contact us at ino@eloapparelltd.com

 

PRODUCT AVAILABILITY

Although merchandise may be indicated on site, we can not guarantee product availability or immediate delivery. Éló Apparel Ltd. reserves the right without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

 

CUSTOMER PRIVACY

Éló Apparel Ltd. respects our customers account information as private and confidential information and will never share with any third parties or individuals.

 

CONTACT INFORMATION

For all inquiries regarding information about Éló Apparel Ltd.

  • sales@eloapparelltd.com 
  • info@eloapparelltd.com